Privacy Policy

1. Who We Are

Voxrate ("we", "our", or "us") operates the website voxrate.app and provides an AI-powered review analysis tool for Etsy sellers. If you have any questions about this Privacy Policy, contact us at hello@voxrate.app.

2. Information We Collect

We collect the following information when you use Voxrate:

• Account information: Your name and email address collected via Google OAuth when you sign in.
• Product URLs: Etsy product URLs you submit for analysis.
• Analysis data: Reports generated from your product reviews, stored in your account history.
• Usage data: How you interact with the service (pages visited, features used).
• Payment information: Processed securely by Stripe. We do not store your card details.
• Notes: Any private notes you add to your reports.

3. How We Use Your Information

• To provide and operate the Voxrate service
• To generate AI-powered analysis reports from public Etsy review data
• To process payments via Stripe
• To send you important service updates and account notifications
• To improve our product and fix issues
• To enforce our Terms of Service and prevent abuse

4. Data We Scrape

Voxrate analyzes publicly available product reviews from Etsy. We do not store personal information about individual reviewers. We only process and store the analysis results (patterns, themes, scores) for your account.

5. Third-Party Services

We use the following third-party services:

• Google OAuth: For authentication. Governed by Google's Privacy Policy.
• Supabase: For secure database storage of your account and reports.
• Stripe: For payment processing. Governed by Stripe's Privacy Policy.
• ZenRows: For web scraping of public Etsy data.
• Groq / Anthropic: For AI analysis of review content.

6. Data Retention

We retain your account data and reports for as long as your account is active. If you delete your account, your data will be removed within 30 days. You can request deletion at any time by contacting hello@voxrate.app.

7. Data Security

We use industry-standard security measures including encrypted connections (HTTPS), row-level security in our database, and secure authentication. However, no method of transmission over the internet is 100% secure.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Export your report data

To exercise these rights, contact us at hello@voxrate.app.

9. Cookies

We use essential cookies only for authentication and session management. We do not use tracking or advertising cookies.

10. Children's Privacy

Voxrate is not intended for users under the age of 16. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the site. Continued use of Voxrate after changes means you accept the updated policy.

12. Contact

For any privacy-related questions or requests, contact us at: hello@voxrate.app